FREE DELIVERY ON UK ORDERS | CALL US 01934 627222

Delivery & Returns

AT Motocross prides itself in sending out goods to it's customers as fast as possible. We also are pleased to offer Free Shirt Printing on all UK orders! We make sure your items are well packaged so they arrive with you safely. 

UK based Customers: 

Free Delivery - Orders are sent out with 1-2 day courier, using UPS or Interlink. 

Allow 3 - 5 working days to receive your items.  

Overseas Customers:

Europe Delivery - Orders are sent out with UPS or Royal at the cost of £19.99 

Rest of World Delivery - Orders are sent out UPS at the cost of £39.99 

Please choose the required delivery option at the checkout. 

 

Lost or Damaged Items:

If an item is not received you must notify us in writing or via email within 14 days, this allows us to make a claim against the carrier or follow up with them. Items that our reported after this period cannot be refunded. 

If an item is damaged upon arrival, please notify us within 48 hours of receipt. Claims made after this time cannot be warranted. 

 

Returns 

Returns normally fall into a few category

1. Items returned because they are damaged, defective or sent incorrectly

2. Items returned for cancellation or exchange

1. Items returned because they are damaged, defective or sent incorrectly

If you are returning an item because of an error on our part or because it is damaged or defective, please return the item to us and we will sort out your order or replace the item. 

We must receive the returned items in a re-sellable condition, do not rip the original packaging for example. We reserve the right to refuse items sent back with defaced or damaged packaging or to charge for the packaging to be replaced. 

For large / heavy items please contact us and we will arrange a collection.

AT Motocross will check over all items that get returned to us as damaged or defective. In the case that we find there is no fault, we reserve the right to re-charge you for the item/s and recover the postage costs and expenses from you. 

 

2. Items cancelled or returned for refund or exchange

If you are not 100% satisfied with your goods you have the right to return them unused and in original condition with tags attached and packaging un-damaged within 14 days or the day you receive your order. Please contact us to let us know if you require a refund or exchange. After the 14 day period no refund will be given.

NOTE:  Shirt Printing have been made specifically for you they cannot be returned for refunds or exchanges.

 

Return Address

Please send the item back to the address below with, if possible a copy of your invoice. As a minimum please include your name, address, order number and telephone number and a note to say what the issue is or exchange for. 

AT Motocross

Unit 2
Bridgwater Court
Oldmixon Crescent
Weston-Super-Mare
BS24 9AY